Eligibility
Refunds are available to the person or company named on the invoice. Seats cannot be refunded to a third party who did not pay. If your employer paid, the employer must make the request. Consumer cooling-off rights under United Kingdom law may apply to distance contracts with individuals; where they apply, we honour them in addition to the studio windows below. Business customers should read the programme-specific windows, which are the contractual baseline we offer even when cooling-off does not apply.
Timeframe
For Atelier Circle (Cohort Signal) and multi-week clinics, you may request a full refund of tuition up to 14 days after the invoice is paid and before the first seminar starts. After the first seminar, the 14-day full window closes. Signal Desk is billed quarterly; you may cancel future quarters before the renewal date. The current quarter is refundable only within 7 days of payment and only if you have not attended a clinic in that quarter. House Commission retainers are refundable in full if we have not begun document review. Once review has started, see partial refunds.
Full or partial refund
A full refund means the tuition on that invoice, excluding any non-refundable items listed below. A partial refund applies when a programme has started: we retain a portion that reflects seminars already delivered and preparation already done. As a studio schedule, we retain 25 percent after week one of Cohort Signal, 50 percent after week four, and we do not refund tuition after week six, except where United Kingdom consumer law requires otherwise or where we cancel the remaining weeks. For House Commission, if we stop at the first working session by mutual written agreement, we refund the unused half of the fee. If the written pack has been delivered, the fee is earned.
Non-refundable items
The following are not refundable once issued or incurred: a downloaded syllabus PDF after it has been sent; travel billed for a United Kingdom visit already ticketed at your request; third-party venue hire booked for a private readout; VAT already accounted to HMRC on a valid invoice where law does not allow us to unwind it without a credit note — in that case we issue a credit note and refund the net amount in line with this policy. Alumni Signal Room hours included with Atelier Circle have no separate cash value if unused.
Refund process
Email info@pipeline-nodecore.digital with the subject “Refund request”, the invoice number, and whether you are asking for full or partial treatment. We confirm receipt within two working days and tell you which window applies. We may ask you to return or delete distributed materials if a full refund is granted before seminars begin. Do not send payment-card numbers; we refund to the original bank transfer or the method shown on the invoice.
Processing time
Approved refunds are instructed within 14 days of our written approval. Banks in the United Kingdom often take a further two to five working days to show the credit. We will send the payment reference when we instruct the transfer.
Refund method
We refund by the same method used to pay the invoice, usually UK bank transfer. We do not offer site credit as a substitute unless you ask for a credit against a later House Commission and we agree in writing. Currency will match the invoice, in pounds sterling.
Contact for refund requests
Pipeline Nodecore, 55 Rhosddu Rd; Finningly; DN9 2BR; United Kingdom. Email info@pipeline-nodecore.digital. Telephone 077 0102 0521. Mark the envelope or subject line so it is not treated as a general programme question.
Cancellation
You may cancel a seat by the same email address. Cancellation before the full-refund window expires is treated as a refund request. If we cancel a cohort because it is under-enrolled, we refund tuition in full or offer a later intake; you choose. If a tutor is ill, we substitute or postpone; that is not an automatic refund unless we cannot run the remaining modules within 60 days.
Exceptions
We may refuse a goodwill refund where homework has been marked in full, where materials were shared outside the licence in the terms, or where the request is made after the windows above without a legal right. We may offer a discretionary transfer to a later circle instead of money. Nothing in this policy limits a right that cannot be excluded under the law of the United Kingdom, including statutory rights for faulty service. If a programme description on the site was materially wrong and you enrolled on that basis, write to us; we will correct, complete, or refund as appropriate.